Lifeboat service operation sharpened
Servicing a Schat-Harding lifeboat hook onboard
Lifeboat manufacturer and service provider Schat-Harding has restructured its service division in moves to improve service to shipowners and ship and offshore operators globally.
The company has appointed a new vice-president for Europe, Petter Hernæs, an engineer and formerly managing director of a Norwegian safety training company. Hernæs will be based in Rosendal with responsibility for service delivery across Europe. CEO, Schat-Harding Service, Birger Grathen, says, "Schat-Harding's service division has grown from an add-on to the company's business of making boats and davits to become a global service business in its own right. Today Schat-Harding has 25 owned service stations in 13 countries and employs 170 trained engineers. These are supported by a worldwide network of trained and authorised service partners. I'm pleased to welcome Petter to the organisation, he brings us key experience in this field, and will complement the changes we have made to strengthen our global organisation."
A number of other internal appointments have been made to strengthen the service organisation in the field and at headquarters. Says Birger, " Our job now is to help the service teams build on our success by bringing the customers and service teams together, giving the service locations better tools and sales support and helping the whole organisation to think globally and act as one global unit. We are going to move from being driven by regulations to ensuring that owners use our service and refit with our new hooks on their own merits. We will listen to what an owner in China or Holland needs, and deliver that wherever they need it. The aim is to think global, and act global."
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