Wärtsilä enhances virtual engineering offering

05 Aug 2015
Wärtsilä’s remote support services allow customers to receive real-time advice and support for their assets

Wärtsilä’s remote support services allow customers to receive real-time advice and support for their assets

Wärtsilä has been enhancing its remote service offering and asset performance optimisation solutions to keep up with how digitalisation is changing the way marine and power plant maintenance services are conducted.

Digitalisation enables new kinds of services that utilise Big Data and advanced data analysis to help companies increase the efficiency of their operations and optimise the performance of their assets.

Wärtsilä’s asset performance optimisation concepts are designed to optimise an installation’s energy efficiency or the management of an entire fleet. This can be done by integrating advanced dynamic voyage planning, ship efficiency advisory services and energy analysis, as well as extensive condition monitoring of the main equipment into one consolidated solution.

Magnus Miemois, director of field services, Wärtsilä, said: “For ship owners and power plant operators, uptime is the most crucial factor affecting quality and profitability. Wärtsilä’s virtual engineering concept makes it possible to help the service engineer on site through complex troubleshooting and repair operations, without having to halt the vessel’s or power plant’s operations. This maximises the uptime and efficiency of the customer’s operations.”

Wärtsilä’s remote support services allow customers to receive real-time advice and support for their assets, for example, the operation, troubleshooting or maintenance of the customer’s equipment on board of a vessel or in a power plant.

An increasingly important part of the support consists of Wärtsilä’s virtual engineering concept in which the service engineer uses specially-designed goggles that utilise advanced augmented reality technology.

By using both audio and visual communication, the service engineer is able to remotely interact with experts in Wärtsilä’s remote service centres in real time by guiding the person on site to solve the issue at hand.

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