MacGregor updates service agreements
MacGregor has launched new, simplified planned service agreements that the company says will save customers' money and reduce their maintenance administration burden.
The new service agreements, offered by the MacGregor Global Lifecycle Support, provide three levels of cover; inspection only, inspection and maintenance, and inspection, maintenance and repair.
Under the new inspection agreement, a fixed-rate inspection schedule for between one and five years and includes all labour and travel costs. Spare parts required during the agreement will be supplied at a 10 percent discount. A full report including safety and critical action analysis will be provided following each inspection visit.
The standard agreement includes a fixed-rate inspection and maintenance schedule for between one and five years. All travel, labour and consumable costs needed to carry out a fixed preventative maintenance programme are covered by this agreement. Spare parts required during the agreement will be supplied at a 10 percent discount. Crew training can also be included in the agreement. A full report including safety and critical action analysis will be provided following each inspection visit.
The highest level of cover, under a comprehensive agreement, means that all costs of inspections, labour, travel, maintenance and repair are included at a fixed rate within the agreement period. It includes all inspection and preventative maintenance schedules and the costs of all labour and travel required to carry out any repairs to the equipment covered by the agreement. Spare parts required during the agreement period will be supplied at a 10% discount. The duration of a comprehensive agreement is between three and five years.
"Market conditions have changed a great deal since we launched our MacGregor Onboard Care (MOC) planned maintenance concept in 2004," said John Carnall, senior vice president, global lifecycle support, MacGregor. "There is an industry-wide shift towards new technologies and processes designed to increase efficiency and drive down operational costs. Our latest planned service arrangements have been developed to support these changes and provide simpler and even more cost-effective cover.”
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