Going the extra 9,000 miles

Pierpaolo Barbone of Wärtsilä: Listening is something you need to do, before you make any assumptions

“People don’t want to interact with virtual world: providing a service is a ‘people business’ Pierpaolo Barbone of Wärtsilä tells Stevie Knight. “Professionalism can’t even begin to play a part unless it’s based on being human.”

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